After having to threaten legal action in order to get our Catholic Liturgical Library data released to us last month after they shut down the site without warning, Catholic Online (Catholic.org) has figured out a way to outdo themselves in the poor customer service realm.
Catholic Online created a company called Catholic Financial Services which is basically a Paypal knock-off. A couple of years ago we were in talks with them to use Catholic Financial Services as a payment option on our website. Fortunately, they broke all our agreements and we never implemented the integration. However, we did keep our account open for possible future testing.
When people give money to Catholic Online, they are given an option of giving money through Catholic Financial Services to a member business / charity. We have had a few people give us money in this manner. On the 17th of March we requested a withdrawal of funds from Catholic Financial Services. This last Wednesday our accountant said that the money never came through so I went on-line and found that the funds were “processing” – twelve days later.
I called CFS and left a voice message on Wednesday. I called and left a voice message on Thursday with both Catholic Financial Services and Catholic Online and sent CFS an email asking why the funds hadn’t been transferred. I also spoke to a rep at Catholic Online who said she would pass along the message. Today, still having not received a reply, I called CFS and actually got a live person. This is the first time in over a year that I have ever gotten a live person on the line there. I asked for a status on my funds and was put on hold. For HALF AN HOUR. I hung up and called Catholic Online again and was told to leave a message on the CFS voicemail. I asked to speak to Art Marquez, their director of IT and was put on hold for fifteen minutes before being dumped to voicemail.
Now all calls I make go directly to voicemail.
If anyone out there is considering doing business with either Catholic Online (catholic.org) or Catholic Financial Services (catholicfs.org), think twice. These people have no qualms in breaking their word and have a total disregard for customer service. They make honest Catholics look bad.