December 21, 2006
It’s day two of the blizzard. Most of the interstates are shut down. The main road through Colorado Springs, Academy Blvd, is partially closed and all my employees are snowed in (at home, not at work). I have four foot drifts across my driveway separated by three foot low spots. There is a ten foot drift behind my house.
There is no postal service again today. I am really sorry, but that order you placed on Tuesday? It probably isn’t going to leave our store until Saturday.
December 20, 2006
What is it about this time of year that brings out the worst in you? Is the world REALLY going to end because the out-of-stock gift you ordered five days before Christmas won’t be there on Christmas Day?
Is it really helpful to anyone for you to shout at my employees because you might have to tell someone that the gift is on the way instead of having them unwrap it on Christmas Day?
Have you ever considered that giving a really nice card with a picture of the gift inside would be acceptable and much more Christian of you than accusing my company of theft because your item hasn’t arrived yet?
It also might be a good time to remember that just like you, we are not perfect and don’t deserve to be rudely treated any more than you do when things don’t go exactly according to plan.
Maybe this year would be a good year to start a new tradition – Epiphany gift giving.
Ian Rutherford, founder Aquinas and More Catholic Goods
December 20, 2006
So here I am at home today writing code for our new checkout process while watching the snow blow straight sideways by the windows. I tried to go to work today and with 15 foot visibility, I decided it would be best if I came home.
Hopefully everyone who made it to work today took my advice and left several hours ago. If you ordered something from us today and needed it by Christmas, I’m sorry. It’s not going to get there.
December 13, 2006
“Thank you for calling the publishing center of the United States Conference of Catholic Bishops…
The publishing center will be closing at to allow their employees to attend the publishing Christmas party.
…Thank you and happy holidays. ”
This is the recording you get if you call the USCCB’s publishing center. At least they are attending a Christmas party.
December 9, 2006
I have been reading this blog since the family was trying to sell their house early this year and kept meaning to add it to the blog roll. There: it’s done.
Oh, if anyone wants to buy our house, it’s still for sale. Fourteen months later. One thing we have learned during this time is that even with six kids under the age of eight, it is still somehow possible to keep the house neat enough that when a realtor ignores (always) the “please give 24 hours notice before viewing the house” note in our listing, we can still make the house respectable in the one hour we get between the phone call and the realtor showing up in the driveway.